Refund & Payment Policy

1. Overview

nurevo LLC (“nurevo”) allows you to pay medical bills through the platform. Payments are processed by our payment partner. This policy explains how payments work and when refunds may be available.

2. How Payments Work

• When you initiate a payment, you are redirected to a secure checkout page hosted by our payment processor.
• Your payment card details are collected directly by the processor — nurevo never sees or stores your card number, CVV, or other sensitive card data.
• The payment amount, currency, and recipient are clearly displayed on the checkout page before you confirm.
• nurevo itself is free to use; any charges you see are for medical bills you choose to pay through the platform.

3. Minimum Charge

Our payment processor does not accept charges under $0.50 USD. If a bill amount is below this threshold, you will need to pay the provider directly.

4. Refund Eligibility

Because payments made through nurevo are payments to your healthcare provider, refund eligibility depends on the provider’s own refund and billing policies. nurevo facilitates the payment but is not the merchant of record.

• Duplicate or erroneous charges: If you are charged more than once for the same bill due to a technical error, contact us immediately at support@nurevo.org and we will work with the payment processor to investigate and resolve the issue.
• Provider-initiated refunds: If your healthcare provider issues a refund (e.g., due to an overpayment or adjusted claim), it will be returned to your original payment method.
• Processing time: Refunds, when approved, typically appear on your statement within 5–10 business days, depending on your bank.

5. How to Request a Refund

If you believe you were charged in error, email support@nurevo.org with the following information:

• Your nurevo account email
• The bill or payment reference (visible on your Payment History page)
• The date and amount of the charge
• A brief description of the issue

For billing disputes related to the medical services themselves (not payment errors), contact your healthcare provider directly. nurevo can help you generate a dispute letter using the tools in the app, but cannot reverse provider charges on your behalf.

6. Chargebacks

If you believe a charge is fraudulent or unauthorized, you may contact your card issuer to initiate a chargeback. We encourage you to contact us first at support@nurevo.org so we can help resolve the issue promptly.

7. Questions

For any payment or refund questions, contact us at support@nurevo.org.